Support Coordination & Psychosocial Recovery Coaching
The Oak Collective
Who We Are
At The Oak Collective, we believe every person deserves to live a life built on dignity, independence, and genuine choice. Our role is to empower individuals to take the lead in their own journey — supporting them to grow, make informed decisions, and access the right services at the right time.We are guided by honesty, compassion, and integrity in everything we do, ensuring that every action and conversation reflects true respect for the people we work alongside. As an independent provider, we are free from conflict of interest and driven solely by what’s best for our participants. Our focus is always on your goals, your wellbeing, and your long‑term stability.We see our work as a partnership — walking beside you through challenges, transitions, and achievements with unwavering care and reliability. At the heart of The Oak Collective is a commitment to person‑centred practice: listening deeply, responding thoughtfully, and valuing the uniqueness of every story. We aim to create a safe and trusted space where people feel heard, supported, and encouraged to build the life they envision.Grounded in trust and guided by compassion, we stand by those we support — every step of the way.
What We Do
We offer three core NDIS services designed to support people with a wide range of needs:Support Coordination (Level 2)Helping you understand, implement, and make the most of your NDIS plan — with dignity, choice, and independence at the centre.Specialist Support Coordination (Level 3)Providing intensive, structured support for people with complex or high‑risk needs, guided by integrity and a commitment to long‑term stability.Psychosocial Recovery CoachingWalking beside people with psychosocial disability to build resilience, confidence, and recovery‑focused skills through connection, hope, and person‑centred practice.Each service is delivered with care, consistency, and a strong focus on building long‑term capacity.
Our Services
Support Coordination (Level 2)
Our Support Coordinators work alongside you to bring your NDIS plan to life in a way that feels clear, empowering, and achievable. We take the time to understand what’s important to you and help you connect with providers who genuinely align with your goals, values, and needs.Beyond connecting you with the right supports, we help you implement your NDIS plan, navigate the NDIS system, and build the skills and confidence to manage your supports over time. We focus on capacity building, strengthening your ability to make informed decisions, coordinate services, and exercise choice and control — always honouring your dignity and independence.Through ongoing communication and collaboration, we make sure your supports work together seamlessly and adapt as your circumstances change. We identify and resolve barriers, monitor service delivery, and ensure your providers are meeting your needs. When things get tricky, we’re here to simplify the process, advocate alongside you, and help you stay on track.We also support you to prepare for NDIS plan reviews, gather evidence, and understand what’s working well and what may need adjustment. Our goal is to help you feel confident, connected, and supported as you work towards greater independence.
Specialist Support Coordination (Level 3)
Our Specialist Support Coordinators provide a higher level of support for people with more complex or high‑risk needs. We coordinate across multiple systems — including health, housing, justice, mental health, and child protection — to make sure every part of your support network is working together in a safe, structured, and sustainable way.We take a proactive, hands‑on approach to stabilise crises, reduce risk, and build lasting systems of support around you. This includes developing complex support plans, facilitating multi‑agency case meetings, and ensuring providers communicate effectively and remain aligned with your goals.As an independent provider, we are free from conflict of interest — meaning our decisions are guided solely by what’s best for you. Whether it’s navigating complex funding pathways, responding to significant barriers, or supporting you to achieve fair and reasonable outcomes through the NDIS, our focus is always on creating sustainable solutions that improve quality of life, strengthen safety, and support long‑term stability.We work alongside you to address challenges early, coordinate the right people at the right time, and ensure your supports remain responsive as your circumstances change. Our role is to bring structure, clarity, and consistency to complex situations so you feel supported, informed, and empowered throughout your NDIS journey.
Psychosocial Recovery Coaching
Our Psychosocial Recovery Coaches walk beside you on your mental health recovery journey, focusing on strengths, connection, and hope. We take a recovery‑oriented approach that’s grounded in respect, collaboration, and understanding — supporting you to set meaningful goals, develop daily routines, and build resilience through life’s ups and downs.We work closely with you to explore what a fulfilling and stable life looks like, and help you build the skills and confidence to move toward it at your own pace. This includes developing personalised recovery plans, strengthening coping strategies, and supporting you to make decisions that feel safe, informed, and aligned with your values.Our coaches help you navigate the mental health system, coordinate therapeutic and clinical supports, and connect with community services that promote wellbeing, independence, and social participation. We focus on building strong, sustainable networks around you — including family, friends, community groups, and mental health professionals — so you feel supported in all the ways that matter most.Guided by compassion and grounded in trust, we adapt your recovery plan as your circumstances change, helping you identify early warning signs, reduce risk, and maintain stability. Through consistent communication and a person‑centred approach, we aim to strengthen your independence, confidence, and self‑advocacy, empowering you to live life on your terms and feel connected to the people, places, and routines that support your recovery.
Why Choose Us
Choosing The Oak Collective means choosing a provider who is genuinely committed to your wellbeing, your goals, and your long‑term stability. Here’s what sets us apart:
Independent and Conflict‑Free
We are not tied to any service providers, organisations, or internal programs. Every recommendation we make is based solely on what is best for you.
Person‑Centred and Values‑Driven
We listen deeply, respond thoughtfully, and honour your dignity, independence, and choice in every interaction.
Experienced Across Complex Needs
We bring strong experience in mental health, disability, crisis support, multi‑agency coordination, and recovery‑oriented practice.
Local Knowledge, Strong Connections
We understand the Geelong, Torquay, Surf Coast and Bellarine communities — helping you access the right supports at the right time.
Clear, Compassionate Communication
We prioritise transparency, reliability, and communication that feels supportive, respectful, and easy to understand.
A Partnership Approach
We walk beside you — not ahead of you — offering guidance, advocacy, and consistent support through challenges, transitions, and achievements.
Commitment to Long‑Term Stability
Our focus is on sustainable solutions that strengthen your independence, wellbeing, and confidence over time.