Support Coordination & Psychosocial Recovery Coaching
The Oak Collective
Our Services
Support Coordination
Level 2
Our Support Coordinators work alongside you to bring your NDIS plan to life in a way that feels clear, empowering, and achievable. We take the time to understand what’s important to you and help you connect with providers who genuinely align with your goals, values, and needs.
Beyond connecting you with the right supports, we help you implement your NDIS plan, navigate the NDIS system, and build the skills and confidence to manage your supports over time.
We focus on capacity building, strengthening your ability to make informed decisions, coordinate services, and exercise choice and control.
Through ongoing communication and collaboration, we make sure your supports work together seamlessly and adapt as your circumstances change. We identify and resolve barriers, monitor service delivery, and ensure your providers are meeting your needs. When things get tricky, we’re here to simplify the process, advocate alongside you, and help you stay on track.
We also support you to prepare for NDIS plan reviews, gather evidence, and understand what’s working well and what may need adjustment. Our goal is to help you feel confident, connected, and supported as you work towards greater independence.
Specialist Support Coordination
Our Specialist Support Coordinators provide a higher level of support for people with more complex or high‑risk needs. We coordinate across multiple systems — including health, housing, justice, mental health, and child protection — to make sure every part of your support network is working together in a safe, structured, and sustainable way.
We take a proactive, hands‑on approach to stabilise crises, reduce risk, and build lasting systems of support around you. This includes developing complex support plans, facilitating multi‑agency case meetings, and ensuring providers communicate effectively and remain aligned with your goals.
Whether it’s navigating complex funding pathways, responding to significant barriers, or supporting you to achieve fair and reasonable outcomes through the NDIS, our focus is always on creating sustainable solutions that improve quality of life, strengthen safety, and support long‑term stability.
We work alongside you to address challenges early, coordinate the right people at the right time, and ensure your supports remain responsive as your circumstances change. Our role is to bring structure, clarity, and consistency to complex situations so you feel supported, informed, and empowered throughout your NDIS journey.
Psychosocial Recovery Coaching
Our Psychosocial Recovery Coaches walk beside you on your mental health recovery journey, focusing on strengths, connection, and hope. We take a recovery‑oriented approach that’s grounded in respect, collaboration, and understanding — supporting you to set meaningful goals, develop daily routines, and build resilience through life’s ups and downs.
We work closely with you to explore what a fulfilling and stable life looks like, and help you build the skills and confidence to move toward it at your own pace. This includes developing personalised recovery plans, strengthening coping strategies, and supporting you to make decisions that feel safe, informed, and aligned with your values.
Our coaches help you navigate the mental health system, coordinate therapeutic and clinical supports, and connect with community services that promote wellbeing, independence, and social participation. We focus on building strong, sustainable networks around you — including family, friends, community groups, and mental health professionals — so you feel supported in all the ways that matter most.
As your circumstances change, we adapt your recovery plan and work with you to identify early warning signs, reduce risk, and maintain stability. Through consistent communication and a person‑centred approach, we aim to strengthen your independence, confidence, and self‑advocacy, empowering you to live life on your terms and feel connected to the people, places, and routines that support your recovery.